DO NOT DELETE THIS - ADDS ID TO ROWThe first 60 seconds decide the sale.
About 90% of a sale is decided before your team member finishes their opening line. This kit breaks that minute into six moments your managers can watch, score and coach.
✓The 60-Second Clock: six moments that shape every sale
✓A one-page scorecard to use at the paystation
✓A six-week huddle plan, ten minutes a week
What's inside
Everything a manager needs to coach the first minute
1
The 60-Second Clock
The six moments that shape every sale, from what customers see in the first 10 seconds to whether your team asks for the sale.
2
The 60-Second Scorecard
A one-page sheet managers use at the paystation to score each moment and pick one thing to coach.
3
A six-week huddle plan
One moment a week, with a ten-minute huddle outline and a practice drill.
4
The course map
Which LEAD sales courses build each moment, and how Spark Car Wash made sales training a company-wide habit.
Where it comes from
Built from the session managers kept talking about
At Carwash Con East, the LEAD team walked a room of car wash managers through the first minute of every sale. The point: most of the sale is decided before the menu comes up, and the biggest miss is that nobody asks. This kit turns our 60-Second Clock into something you can run with your team next week.
“
Three good questions, well rehearsed, will move your numbers more than any new pricing strategy.
Claire Moore
Chief Learning Officer, International Carwash Association
Real world wash success
What coaching looks like at scale
Spark Car Wash rolled out LEAD's sales courses across 16 locations, with GMs running practice-your-pitch sessions and KPI huddles alongside them.
175
employees in the program
92%
completion rate
838
LEAD courses completed
"We always say the GM should be the most difficult customer."
Amanda Cartledge, Vice President of HR, Spark Car Wash
DO NOT DELETE THIS - ADDS ID TO ROW
Ready to coach the first 60 seconds at every site?
The kit gets your managers started. LEAD’s 21 sales courses train greeters and managers on every moment of the clock, with completions tracked and skills checked on the job. Book a demo and we’ll show you how it would work at your wash.
- 400+
locations - 10,000+
learners - Countless
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